A HIPAA-compliant practice management platform and patient portal for a multi-location US clinic group, replacing phone-only booking and paper intake with online scheduling and digital forms — dropping no-shows from 19% to 6%.
Direct Business Impact
"Dropped no-show rate from 19% to 6% within two quarters, moved 62% of bookings to self-serve outside office hours, and gave every PHI access a complete audit trail for the group’s HIPAA compliance review."
01 · Baseline Bottlenecks & Legacy Constraints
A multi-location clinic group booked every appointment by phone, so patients could only reach the front desk during office hours and staff spent their mornings on scheduling calls instead of arriving patients. Intake was paper, re-keyed into the practice system by hand, and clinical documents moved between locations as email attachments — a standing HIPAA exposure with no audit trail of who had opened a patient record.
Key Deliverables & Milestones
3 Highlights
Online appointment scheduling across locations with automated reminders
Digital patient intake, e-signature consent & secure document upload
HIPAA-aligned audit logging, encryption at rest & role-based PHI access
Technology & Infrastructure Stack
ReactNode.jsPostgreSQLRedisTwilioAWS KMSAWS
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