Production RAG pipeline and AI assistant trained securely on a company's private documentation, deployed as a support-deflection tool for its customer success team.
Direct Business Impact
"Cut average ticket resolution time by 45% within the first 6 weeks and reduced escalations to senior support staff by a third, with no drop in customer satisfaction scores."
01 · Baseline Bottlenecks & Legacy Constraints
A B2B software company's support team was drowning in repetitive tickets that were already answered somewhere in their 400-page internal documentation, but agents couldn't search it fast enough to keep up with ticket volume.
Key Deliverables & Milestones
3 Highlights
Custom RAG pipeline over a private knowledge base
AI assistant secured to company data, zero data leakage
