AI Support Assistant & RAG Pipeline
Production RAG pipeline and AI assistant trained securely on a company's private documentation, deployed as a support-deflection tool for its customer success team.
01The Challenge
A B2B software company's support team was drowning in repetitive tickets that were already answered somewhere in their 400-page internal documentation, but agents couldn't search it fast enough to keep up with ticket volume.
02The Solution
We built a production RAG pipeline that indexes the company's private documentation into a vector database, paired with an AI assistant that answers support agents' questions with cited sources in seconds. A rigorous evaluation framework tracks accuracy and flags low-confidence answers for human review before they reach a customer.
Tech Stack
Key Deliverables
- Custom RAG pipeline over a private knowledge base
- AI assistant secured to company data, zero data leakage
- Evaluation framework tracking accuracy & hallucination rate
Business Impact
"Cut average ticket resolution time by 45% within the first 6 weeks and reduced escalations to senior support staff by a third, with no drop in customer satisfaction scores."
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